As the Operations Manager at CTD, a fast-paced organization, you'll spearhead strategic initiatives and oversee day-to-day operations to ensure the company's vision is met while driving growth and efficiency. Your responsibilities include:
1. Strategic Planning: Develop and execute operational strategies aligned with company goals.
Analize market trends, identify growth opportunities, and devise plans to boost profitability.
2. Process Optimization: Enhance efficiency and service quality by refining operational workflows, implementing best practices, and leveraging technology for task automation.
3. Team Leadership: Manage and guide the operations team, fostering a positive work culture. Handle recruitment, training, performance evaluation, and ensure team readiness.
4. Vendor and Supplier Management: Cultivate and maintain relationships with vendors and service providers. Negotiate contracts, oversee performance, and ensure timely delivery.
5. Quality Assurance: Establish and monitor quality control measures to uphold exceptional service standards. Address issues or complaints swiftly for optimal customer satisfaction.
6. Resource Allocation: Strategically manage personnel, equipment, and budgets to meet operational needs while ensuring efficient resource utilization.
7. Risk Management: Identify and mitigate operational risks, implementing safety protocols and ensuring compliance with regulations.
8. Performance Monitoring and Reporting: Track KPIs, generate reports, and offer data-driven insights for continuous improvement to senior management.
9. Continuous Improvement: Foster innovation and implement best practices by staying updated on industry trends. Implement initiatives to enhance operational efficiency and elevate the client experience.
10. Cross-Functional Collaboration: Collaborate with various departments to ensure operational alignment, offer support, and contribute to cross-functional projects.
Please send your CV and a short 3-minute video introduction in English consisting of the below requested information:
